Terms of Service

Peacase provides a cloud-based spa and salon management platform that enables businesses to:

• Manage appointments, scheduling, and calendar operations
• Store and organize client information and service history
• Process payments and manage financial transactions
• Create and manage staff schedules and commissions
• Offer online booking to clients
• Generate reports and business analytics
• Send automated reminders and marketing communications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will endeavor to provide reasonable notice for material changes.

Account Creation

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Security

• You must use a strong, unique password for your account
• You must not share your account credentials with unauthorized parties
• You must notify us immediately of any unauthorized access or security breach
• You are responsible for ensuring authorized users comply with these Terms

Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws, regulations, or third-party rights
• Upload or transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to the Service or other systems
• Interfere with or disrupt the Service or servers
• Scrape, crawl, or collect data from the Service without authorization
• Use the Service to send spam or unsolicited communications
• Impersonate any person or entity or misrepresent your affiliation
• Reverse engineer, decompile, or disassemble the Service
• Remove or alter any proprietary notices or labels

We reserve the right to investigate and take appropriate action against anyone who violates this provision, including removal of content and termination of accounts.

Pricing and Billing

• Subscription fees are billed monthly or annually in advance
• Add-on features are billed separately based on your selections
• All fees are in USD unless otherwise specified
• Prices may change with 30 days' notice

Payment Processing

Payments are processed through Stripe. By providing payment information, you authorize us to charge your payment method for all fees incurred. You are responsible for providing accurate and current payment information.

Refunds

• Annual subscriptions: Pro-rated refund within first 30 days
• Monthly subscriptions: No refunds for partial months
• Add-on features: Refundable within 14 days if unused
• Free trial: No payment required; cancel anytime before trial ends

Failed Payments

If a payment fails, we will attempt to process it again and notify you. After multiple failed attempts, we may suspend your access to the Service until payment is received.

Our Intellectual Property

The Service and all content, features, and functionality are owned by Peacase and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

Your Content

You retain ownership of all data and content you upload to the Service ("Your Content"). By using the Service, you grant us a limited license to use, store, and process Your Content solely to provide the Service to you.

Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without restriction or compensation to you.

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Termination by You

You may terminate your account at any time by contacting us or through your account settings. Upon termination, you will lose access to the Service and Your Content may be deleted after a reasonable retention period.

Termination by Us

We may terminate or suspend your account immediately, without prior notice, if:

• You breach any provision of these Terms
• We are required to do so by law
• We discontinue the Service
• Your payment is delinquent for more than 30 days

Effect of Termination

Upon termination, your right to use the Service will immediately cease. We will provide you with an opportunity to export Your Content for 30 days following termination, unless prohibited by law. Sections that by their nature should survive termination will survive.

Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at [Contact Email] to attempt to resolve the dispute informally. We will attempt to resolve disputes within 30 days of receiving your notice.

Arbitration

If informal resolution is unsuccessful, any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in [Company Location], and the arbitrator's decision shall be final and binding.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law provisions.

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website
• Sending an email to the address associated with your account
• Displaying a notice within the Service

Your continued use of the Service after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and terminate your account.