Privacy Policy

We collect information that you provide directly to us, as well as information collected automatically when you use our services.

Account Information

• Name, email address, and phone number
• Business name, address, and contact details
• Payment and billing information
• Account credentials and preferences

Salon and Client Data

• Staff information (names, schedules, services offered)
• Client records (names, contact info, appointment history)
• Service details, pricing, and inventory data
• Appointment and booking information

Automatically Collected Information

• Device information and browser type
• IP address and location data
• Usage patterns and feature interactions
• Log data and error reports

We use the information we collect for the following purposes:

Service Provision

• Provide, maintain, and improve our platform
• Process appointments, payments, and transactions
• Enable features like online booking and client management
• Deliver customer support and respond to inquiries

Analytics and Improvement

• Analyze usage trends to improve our services
• Generate business insights and reports for your account
• Develop new features and functionality
• Monitor and enhance platform security

Communication

• Send appointment reminders and notifications
• Provide service updates and announcements
• Marketing communications (with your consent)
• Respond to your requests and feedback

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

• Payment Processing: Stripe for secure payment handling
• Email Services: SendGrid or similar providers for communications
• SMS Services: Twilio or similar for text notifications
• Cloud Infrastructure: AWS, Google Cloud, or similar for data hosting
• Analytics: Aggregated, anonymized usage data for service improvement

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect the rights, property, or safety of Peacase, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time.

Retention Periods

• Account Data: Retained while your account is active
• Transaction Records: Retained for 7 years for legal compliance
• Usage Logs: Retained for up to 12 months
• Marketing Data: Until you unsubscribe or request deletion

Account Deletion

You may request complete deletion of your account and associated data by contacting us at [Contact Email]. We will process deletion requests within 30 days, subject to legal retention requirements.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at [Contact Email]. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to improve your experience on our platform.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, authentication, and security
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our platform
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our platform. Most browsers allow you to refuse or delete cookies.

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and penetration testing
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures
• SOC 2 Type II compliance (where applicable)

If you have any questions about this Privacy Policy or our data practices, please contact us:

For data protection inquiries in the EU, you may also contact your local data protection authority.